Please email any cancellation requests to TinyTours at least 5 working days before your tour. You can contact TinyTours by clicking here.
All online bookings are non-refundable after this time, and are only transferrable if a minimum of 36 hours notice is received.
If you tour is cancelled by the operator you will be offered the option of either a full refund or tour transfer.
Please email any date change requests to TinyTours at least 36 hours before your tour. You can contact TinyTours by clicking here.
All advertised times are estimated departure times. We strongly recommend that you be at your departure point a minimum of 5 minutes before departure.
Tickets will not be refunded for no-shows.
DURING YOUR TOUR
If you are not at the pre-arranged pick-up points, at the times stated by the driver we cannot guarantee that you will be able to get the full itinerary of your tour.
The driver / tour guide may have to change the order of your itinerary due to traffic or road closures. We'll do our best to get in the full itinerary, however during busy periods and due to other circumstances certain parts of the tour may have exclude certain parts.
We do want our customers to have the best experience. When asking the driver to stop for photos we may ask these to be limited to where the driver can park safety. If the tour is running short on time we may ask to limit ad-hoc stops.